Good network connection is imperative for iMind to work best. Don’t try solving problems during a conference. If you sometimes face them, solve your issues 5 minutes prior to the meeting.
Most common problems
Wireless router overload
System administrators have to keep an eye on the number of users connected to wireless devices without overloading them. However, it’s not always like that. Therefore, oftentimes WiFi equipment works in the overload mode. It leads to losses critical for video conference services.
Talk to your sysadmin to remove the problem or connect with a wire. Wired equipment never works in overload, as it’s impossible to insert more wires than the developer has intended. Unlike wireless routers, which are often forgotten to have limits set.
Bad connection with LTE/4G/3G or WiFi
You are too far away from a signal source. Your device, the one that’s connected to a wireless network, has to have at least 2 bars.
If you notice delays while switching browser windows and opening new windows, and iMind software works with delays, too, the reason might not be in the network. It’s probably because you’ve opened too many apps and browser tabs at the same time, and they’ve consumed too much RAM. Theoretically, it’s possible to work like that, but in reality it’s way too difficult.
In Windows, open Task Manager by pressing Ctrl + Shift + Esc. If you stumble upon red or orange colors, it would appear that your PC is dying of overload.
On Mac, press Command + Space to open Spotlight. Type in Activity Monitor and go to the Memory tab. If you end up seeing yellow or orange, it’s bad, revive your PC ASAP!
here are two ways to deal with the problem:
- Reset your PC while trying not to open apps and browser tabs that will automatically open after the reset
- Quickly kill the most RAM-consuming apps and tabs. To do that in Chrome: Window -> Task Manager -> Sort by memory used.
During a conference
Don’t try fixing the network problems during a conference. The main points here are:
- You can’t fix problems and effectively participate in the conference simultaneously. Even if you manage to remove issues, you’ll lose the idea of discussion
- This is not a critical type of problems, such as echo, bad sound or video quality, delays, etc. After the conference is over, grade it and mention all problems. This will help us a great deal
- We constantly improve our technology so you face the problems as seldom as possible. We will either find the solution ourselves or, if that is not possible, tell you how to do it from your end
Fixing problems before connecting to a conference
Connect to any video conference from any device using iMind. If you use a new device, some problems might appear. To deal with them preemptively,
- Read this guide if you use Windows
- Read this guide if you use Mac OS
- Update software. iMind supports 2 latest versions of browsers* and OS**. Read more about supported devices here.
- Check if you’ve paid your internet bill
- Internet provider’s network might be overloaded. In that case, the internet will work but slower. Go to Speedtest.net and check your speed. You will receive a number in Mb/s. Check the number received against one promised by your provider. If your actual speed is a lot lower than needed, you might want to think about changing your provider
- Anybody else use the internet? Sometimes, big OS updates can start automatically and overload your system pretty hard. In Windows, open Task Manager by pressing Ctrl + Shift + Esc and click on the Network column to sort by network usage. On Mac, press Command + Space to open Spotlight, type in Activity Monitor and go to the Network tab
Consider closing the app that overloads the network during the conference
- If you live in an apartment building, other routers can interrupt the work of yours. Free software, such as NetSpot for Mac, Windows, or Android or WiFi Analyzer for Android will show every wireless network in close proximity and the channels they use. If your router is covered by other networks in some rooms, think about moving to a less loaded channel
- Slow internet everywhere?- Disable outdated 802.11b/g protocols. Go to the 5 Ghz frequency. If either one of the options is not available, connect to the router with a wire.
- Switch to another channel
- Restart the router
- Reset the router settings to default
- Nothing helped? It seems like your router is outdated
- Note that some VPN services offer a so-called IP address protection when using WebRTC protocol. It doesn’t affect Mind in any way given that VPN services work correctly
- Downloading files using BitTorrent or using ApBlock or FlashBlock may also decrease your network capacity
- Clear browser cache
- Clear DNS cache. Although unlikely, it is also a cause of problems
*Chrome, Safari, Firefox, Samsung Internet, Edge, Opera (StatCounter Global Stats – Browser Market Share Worldwide)
Chrome, Yandex Browser, Safari, Opera, Firefox, Edge Legacy (StatCounter Global Stats – Browser Market Share Russian Federation)
**Windows, Mac, Linux, iOS и Android